Frequently Asked Questions

Survey Cash Club is a consumer intelligence platform that connects brands with verified, pre-screened research participants. We handle recruitment, screening, and quality assurance so you can focus on the insights that matter.

After signing up, complete the onboarding wizard where you tell us about your company, research goals, and budget. We recommend the best plan for you. Once your account is active, you can create studies from your Brand Dashboard in minutes.

We support online surveys, focus groups (virtual and in-person), 1-on-1 interviews, product testing, diary studies, shop-alongs, and ethnographic research. Our team can also design custom methodologies for complex projects.

Most studies can be launched within 2-5 business days. Our Professional and Enterprise plans offer 48-hour express options for urgent research needs.

Every participant goes through multi-layer screening: identity verification, behavioral scoring, engagement tracking, and demographic validation. Our AI-powered matching system ensures only qualified respondents are matched to your study.

Our panel spans all major demographics across the United States, including age, gender, income, education, ethnicity, geography, and lifestyle segments. Enterprise clients can access international panels.

We use attention checks, speed monitoring, consistency analysis, and device fingerprinting. Professional moderators review qualitative responses. Our fraud detection catches bots and professional survey takers before they enter your study.

Studies start at $2,500 for the Essentials plan (up to 100 survey responses). The Professional plan is $7,500 per study with advanced features. Enterprise clients receive custom annual pricing. All plans include participant recruitment and basic reporting.

Yes, participant compensation is included in your study budget. You set the per-participant payment based on study complexity and duration. Higher compensation attracts more qualified, engaged respondents. We handle all payment logistics.

We accept all major credit cards, ACH bank transfers, and wire transfers. Enterprise clients can set up invoicing with Net 30 or Net 60 terms. All transactions are PCI-compliant and encrypted.

You can pause or modify studies at any time from your dashboard. If you cancel before fieldwork begins, you receive a full refund minus a small administrative fee. Partial refunds are available for studies cancelled mid-fieldwork.

Absolutely. We use AES-256 encryption at rest and TLS 1.3 in transit. All data is stored in SOC 2 Type II compliant infrastructure. We never sell or share your research data with third parties.

Yes. We are fully GDPR and CCPA compliant. We collect proper consent from all participants, provide data deletion mechanisms, and maintain complete audit trails. Our Data Processing Agreement (DPA) is available on request.

You do. All research data, recordings, transcripts, and insights generated from your studies are your intellectual property. We retain anonymized metadata only for platform quality improvement.

Essentials includes email support. Professional includes a dedicated research consultant and priority response. Enterprise clients get a dedicated account team, phone support, and SLA-backed response times.

Professional and Enterprise plans support unlimited team seats. You can assign roles (admin, researcher, viewer) to control access to studies, data, and billing.

We offer a complimentary consultation and platform demo. Contact our team to discuss a pilot study at a reduced rate so you can experience the platform before committing to a full engagement.